Recently the owner of the center that I have been bowling at for years asked to talk to me for a bit. He knows that I have 12 years of management background and 20+ years of bowling background and he is looking for a General Manager for the center. I'm interested, but because I have time before he's completely ready to move, there is time for research and a plan.
My question is: what do you consider important features in a center. Tangible or not. My plan is to create an initial pros and cons list for the center weighed against perceived important features, and then in addition to that, align my specific strengths and weaknesses to address those areas.
My initial pros are:
1.Location is good
2.Parking is excellent
3.Prices are competitive on bowling compared to local centers
4.Ample locker space
5.Decent amenities – video, pool, air hockey, food, drink
6.House equipment, eg. Balls and Shoes etc are decent
7.Ample space in the concourse behind lanes
8.Has a Pro Shop
9.Decent leagues and participation
10.Consistency in league bowlers year to year.
I'm working on a cons list right now, but the start would be:
1.Staff needs work or needs to be revamped
2.Staff need training, particularly in the machine area - thought I have a resource for that.
3.Fixing the "step-child" reputation
4.Paint and polish
5.Upgrades of capitol equipment, unlikely in the short term.
Look forward to hearing thoughts.