I had this happen to me one time and the
ball was gouged deep in the
Track area next to the finger holes, for a good 1 1/2" to 2" it was a fairly new
ball too, the manager said he would have it fixed, I told him I bought a reactive
ball not a polyester
ball and the plug material to fix the gouge in the
Track area would affect how the
ball rolled so I wanted it replaced. He said that I wouldn't be able to tell after it was fixed, so I let them fix it.
I was bowling with it the next week and the
ball kept hanging at the break point, so I went up to the guy asked him to watch me throw it and showed him the
ball was not reacting the same way. He said something about them changing the shot, I pulled out a
ball I had for heavy oil and it hooked up early like I would have expected, so I asked them to replace the
ball and he said something about how I didn't know what I was talking about and started getting nasty so I took the
ball and tossed it in the trash in front of him, grabbed my stuff and I have never walked through the door there since.