I bowled yesterday afternoon at the center where I usually practice. They know me there, and I get a preferred rate to bowl. I generally just pay after I bowl for the number of frames the machine records for me.
Well, there is a new policy that I now have to prepay for bowling. So, at $1 per game, I paid $4. I was assigned a lane right in front of the desk, as there were plenty of open lanes, and that was fine.
In mid first game, the desk assigned a family with little kids immediately to my left. I gave the desk guy a stern look. Why put them right there when there were at least 13 other lanes open? He knows when I practice, I take time and really focus. Having a bunch of kids on the approach or running in front of me wasn't what I wanted. Then, a game later, he put a bunch of teens to my right. You know, the roll between your leg types. And, the boy fooling around with the girl on the approach. He just had to grab her ball in the back swing.
Well, that upset me even more. And, another stern look went to the counter. In fact, I made a comment, to which the desk guy responded, you only pay a buck. They are paying $3.99 per game. You can't complain.
Bottom line, I quit after 3 games, even though I paid for 4. And, this actually made me happy. Because, although they can charge me in advance, they cannot give me a refund for my over payment. And, the desk guy went through all kind of girations to make the computer
system give me a refund. The more frustrated he became, the happier it made me.
I added to his frustration by complaining about his placement of those bowlers to my side. And, I thanked him for his treatment toward regular bowlers in the house.
Bottom line, he asked me if I would accept a Free Game Coupon instead of the refund. That is when I pointed to a sign on the wall that read something like, "if you are dissatisfied with our service, your bowling is free". I forced him to give me 4 free game coupons or take another 10 minutes to figure how to give me a refund. You see, with him on the house computer
trying to figure this refund out, there was a line of customers forming behind me who were also getting upset.
Don't know what I bowled. I got satisfaction in frustrating the desk guy. But, I got 4 free games.
Many Centers just don't care about the serious bowler any more. They just go for the bucks.